10 September 2011

Ebay (PayPal) Error Message #10729 -- resolved

It's been 5 months or so that I encounter this problem. It made me go mad since for the past 2 years everything went just fine, then suddenly I couldn't checkout in eBay with Paypal anymore.

It means that I can't buy anything, which is truly bad news for me. eBay has a tremendous neccessary things that just hardly found here, i.e. phone/electronic parts, camera acc, and so on.

I have contacted eBay customer support 4 times or so, all replied by different people, but nothing happened. They didn't find how to resolve this. They simply just reported this problem to eBay US, since this is a database related problem with eBay or PayPal.

Humm ... then I google this error code. Well, pretty much people out there in the same boat at around the same time my problem arose.

The error code is a PAYPAL Code, not eBay error code.

Here is the list of the API PayPal error code
https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcodes

10729

Invalid Data

There’s an error with this transaction. Please enter your STATE in the shipping address.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.


It means that I haven't write the STATE in the field of my shipping address.
Since I live in Indonesia, I don't think it is needed.
What when wrong here is that my CONFIRMED PayPal Address, DON'T HAVE a STATE information written. So, as long as I use my confirmed PayPal address, this problem arises.

Then I try to edit the address, and put some text in the STATE field.

VIOLA ... I can make a purchase again on eBay.